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WhatsApp Integration

: Idea Submitted
DonWill
Submitted by DonWill on ‎05-18-2017 12:33

As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!

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75 Replies
hkderek
hkderek
New Contributor
‎09-06-2018 07:25

A must feature for nowadays sales now. Anyone implement hubspot and Whatsapp business integration?

moyvera
moyvera
Occasional Contributor
‎10-04-2018 01:55

Now the APi is open for certain business, I'm sure Hubspot can get access to that API to make the integration. 

LindaAbraham
LindaAbraham
Regular Contributor
‎10-10-2018 05:37

We do work with a lot of clients around the world. They frequently send us Whatsapp messages and it would be great if those message were part of their Inbox and contact recrod.

demnett
demnett
New Contributor
‎10-17-2018 01:28

This is so important for serving the international market! Zendesk is doing it now...surprised Hubspot hasn't caught up. Smiley Sad

fmejiap
fmejiap
Regular Contributor
‎10-25-2018 05:15

This would be a really nice feature!!!

oliverweedon
oliverweedon
Occasional Contributor
‎11-05-2018 11:35

yep. Agreed. WhatsApp  now forms part of the essential communication we have with our target group

5102103
5102103
New Contributor
‎11-07-2018 06:17

Whatsapp is a must for business now! 1.5 billion people using it.

fmejiap
fmejiap
Regular Contributor
‎11-07-2018 10:21

This would really help the chat section.

spencerneal
spencerneal
Occasional Contributor
‎11-07-2018 02:19

+1 on the WhatsApp integration, in developing countries it's massive and companies are using WA in their marcomms mix now and need interactions to be logged in CRM

LukasM
LukasM
New Contributor
‎11-08-2018 07:29

Same here, we really need WhatsApp integration considering that over 80% of our customers use it, and we get much better response rates on it than email or even calls.

etrevinoNC
etrevinoNC
New Contributor
‎11-15-2018 10:13

Agreed! At this moment it is one of the most used forms of communication for the Latin America Market and there is a great need for this integration.

fmejiap
fmejiap
Regular Contributor
‎12-21-2018 11:22

How is it that this say it is solved? This is not solved.

fmejiap
fmejiap
Regular Contributor
‎12-21-2018 11:23

Has someone at HubSpot seen this post? This really would be a great feature! We could expand our businesses in Latam very quickly.

Vica
Vica
Occasional Contributor
‎12-27-2018 12:06

Yes, please!

 

Our customer base LOVES to share everything via Whatsapp.

 

We tried different ways in which this could be done, but no luck... Oh Hubspot, please answer our prayers!

HaydeeBello
HaydeeBello
New Contributor
‎12-27-2018 12:56 - edited ‎12-27-2018 12:57

Hubspot, can't wait to see the leadership on this project!! It would be an awesome Christmas gift! WhatsApp please!

Our base is mostly latinos who use whatssapp.

47 million total latino American citizens.

Latinos are driving usage here in the U.S. In fact, according to a new study by Pew Research, 49% of U.S. Latinos are using Whatsapp representing the highest usage among any ethnic group in the country.

 

Screen Shot 2018-12-27 at 11.36.50 AM.png

 

oliverweedon2
oliverweedon2
New Contributor
‎12-27-2018 01:02

We work with people in US and Jamaica and all use WhatsApp as their primary method of communication - far more than email.

At the moment we have to copy and paste comms over into a note and mark it manually. 

Uusteri
Uusteri
New Contributor
‎01-03-2019 06:22

This really would be huge! A lot of queries coming from our customers. This would be great for both in-house and external communication. Hope this will be available asap. Thanks!

 

moinho
moinho
New Contributor
‎01-03-2019 05:57

WhatsApp is the major communication tool in Brasil

 

We hardly ever use phonecall or e-mails, everything goes through whatsapp nowadays

 

We really want to purchase the full license of hubspot, but whatsapp integration is a must have for us

SeanMcProperty
SeanMcProperty
Regular Contributor
‎01-25-2019 03:27

From South Africa, this is essential to us as well. So many people on WhatsApp that it's become the standard messaging platform rather than SMS.

 

Over and above the ability to message someone from Hubspot, or at the very least log a message sent, I would love to see broadcast list integration. You can add up to 500 people to a broadcast list and send a message to the broadcast group. I would use this for fairly specific communication with clients when we have events, info and updates relevant to them and in their area or as an alternative to my email campaigns with links to the content (I get lots of people saying they don't really use email and would prefer me to keep in touch via WhatsApp).

 

Apart from WhatsApp, would like Messenger and SMS integration.

SeanMcProperty
SeanMcProperty
Regular Contributor
‎01-25-2019 04:07

I noticed that there are a lot of ideas that are talking to the same thing.

 

@mschnitt , does Hubspot consolidate the replies and upvotes when making dev roadmap decisions?

 

Here are some of the others:

 

https://community.hubspot.com/t5/HubSpot-Ideas/WhatsApp-Integration/idi-p/15745 (44 upvotes)

 

https://community.hubspot.com/t5/HubSpot-Ideas/Apple-Business-Chat-Whatsapp-Facebook-messanger-suppo... (3 upvotes)

 

https://community.hubspot.com/t5/HubSpot-Ideas/Log-SMS-texts-sent-to-contacts-in-the-CRM/idi-p/19988... (30 upvotes - about SMS messaging but think it falls under the same banner)