Website Chat & Facebook Messenger - Assign and Schedule specific people to specific DAYS.
HERE IS THE ISSUE:
These two individuals have specific days one will watch the phones and the other will watch incoming website chats. Also, one person might watch Facebook Messenger and the other is watching our Website Chat.
JOEY is off every Wednesday and Sunday. Also, he is off every other Saturday.
GUY is off every Monday and Sunday. Also, he is off every other Saturday.
HERE IS THE IDEA:
Hubspot, please create scheduled access to chats and messages respectfully on specific days and times. Allow our team to be used on an organized schedule rather than having to manually watch over the Chat channels and assign manually.
EXAMPLE:
JOEY is given full access to Facebook Messenger as the main person to answer those.
Then on specific days he also assists with Website Chat. Everything scheduled.
GUY is not used at all on Facebook but he is given access on specific days for Website Chat. Again, everything scheduled for specific days and times.
