Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on 'Help' button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling.
Helps to provide self-service support, contextual support and reduce ticket volume.
@RyanHart - Adding knowledgebase to your chat widget is now available to all. You can find this either by selecting the Knowledgebase + Live Chat template when creating a chatflow or you can add it later on the Build tab and you can toggle Knowledgebase on.
Feel free to email me if you have any questions @ firstname.lastname@example.org
Hi all, I am happy to announce we will be releasing this feature into Beta next week.
The power of the Knowledge Base and Live Chat has been combined to provide a self-service first, visitor experience. This feature will allow customers to set up Knowledge Base search in the chat widget, so visitors can first search right from where they are on your site.
If you are interested in being part of the beta, please fill out this form and we will send out an email as soon as this is available in your portal.