Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on 'Help' button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling.
Helps to provide self-service support, contextual support and reduce ticket volume.
@RyanHart - Adding knowledgebase to your chat widget is now available to all. You can find this either by selecting the Knowledgebase + Live Chat template when creating a chatflow or you can add it later on the Build tab and you can toggle Knowledgebase on.
Feel free to email me if you have any questions @ cdewey@hubspot.com
Adding the knowledge base to your chat widget is now available to all Service Hub Professional/Enterprise customers. For instructions, please read this knowledge base article
Hi all, I am happy to announce we will be releasing this feature into Beta next week.
The power of the Knowledge Base and Live Chat has been combined to provide a self-service first, visitor experience. This feature will allow customers to set up Knowledge Base search in the chat widget, so visitors can first search right from where they are on your site.
If you are interested in being part of the beta, please fill out this form and we will send out an email as soon as this is available in your portal.
Solutions such as Help Scout, Freshchat, Intercom, Elevio and others allow visitors to utilize the widget to search their knowledge base or chat with support. This provides a straightforward path (beyond the Bot) for visitors to answer their own questions.
Agreed - it would be great if we could surface articles automatically depending on what page a visitor was on or based on their identity if we recognize their device! While we can do a Knowledge Base Lookup bot in Conversations, it would be ideal if the visitor didn't even have to type anything. This is core Knowledge Base functionality when it comes to reducing friction and enabling self-service. Thanks!
Hi all, I am happy to announce we will be releasing this feature into Beta next week.
The power of the Knowledge Base and Live Chat has been combined to provide a self-service first, visitor experience. This feature will allow customers to set up Knowledge Base search in the chat widget, so visitors can first search right from where they are on your site.
If you are interested in being part of the beta, please fill out this form and we will send out an email as soon as this is available in your portal.
@goconnor We wanted to embed this widget within our software so our clients can easily access our knowledge base. Because we're B2B, end end users don't contact us for support - they contact their own site administrator within their company - so it wouldn't make sense for us to offer live chat support.
Also, not everyone has the resources to offer live chat support, but still want to give access to the knowledge base.
Adding the knowledge base to your chat widget is now available to all Service Hub Professional/Enterprise customers. For instructions, please read this knowledge base article
@RyanHart - Adding knowledgebase to your chat widget is now available to all. You can find this either by selecting the Knowledgebase + Live Chat template when creating a chatflow or you can add it later on the Build tab and you can toggle Knowledgebase on.
Feel free to email me if you have any questions @ cdewey@hubspot.com
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
