Viewing support tickets directly from all the survey types
CES surveys can't be customized, and have 7 satisfaction levels as options for rating the support tickets, which our clients find quite confusing.
Therefore we have decided to start using CSET survey type instead as its more straight forward - giving only 3 options from happy to sad face. We have changed the survey type for support tickets to make it easier for the clients to submit, but since surveys no longer link to relevant ticket. It would be amazing if it would be possible viewing support tickets directly from all the survey types
Weitere Ideen mit folgender Beschriftung anzeigen:
agreed. The 7 response types for CES surveys are confusing for clients. being able to see the support tickets directly from survey types would help when we are quickly reviewing our clients sentiment.
Agree this would be a great update and much less confusing. Even an option to select your own.
Sie müssen ein registrierter Benutzer sein, um hier einen Kommentar hinzuzufügen. Wenn Sie sich bereits registriert haben, melden Sie sich bitte an. Wenn Sie sich noch nicht registriert haben, führen Sie bitte eine Registrierung durch und melden Sie sich an.