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Status: Idea Submitted
netaffinitymaja
Submitted by on ‎Nov 18, 2021 2:30 AM

Viewing support tickets directly from all the survey types

CES surveys can't be customized, and have 7 satisfaction levels as options for rating the support tickets, which our clients find quite confusing.

Therefore we have decided to start using CSET survey type instead as its more straight forward - giving only 3 options from happy to sad face. We have changed the survey type for support tickets to make it easier for the clients to submit, but since surveys no longer link to relevant ticket. It would be amazing if it would be possible viewing support tickets directly from all the survey types 

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2 Replies
hMcHugh
Member
‎Nov 18, 2021 2:35 AM

agreed. The 7 response types for CES surveys are confusing for clients. 
being able to see the support tickets directly from survey types would help when we are quickly reviewing our clients sentiment. 

spowercowley
Participant
‎Nov 18, 2021 3:35 AM

Agree this would be a great update and much less confusing. Even an option to select your own.