Viewing mentions in the comment section of logged activities in the Android Mobile App
Hi team, creating an idea on behalf of a customer.
In the Android mobile app, it's great that we can view mentions on notes left on contact/company records. However, it isn't possible to the mentions if they're left in the comments of other activities like a logged meeting. The logged meeting appears on the contact record in the mobile app, but users on mobile won't be able to see the comment thread if any exists!
It'll be a superb feature as it makes things easier for sales people who check their mobile on the go 🙂
It would also be really useful if the link from the email notification (and desktop notification) that you have been mentioned in a Comment brought you to the actual thread of comments or opened the page with that specific thread already expended. Sometimes when you click the link you are faced with a record that has several Notes that ave comments on them and finding the specific one you have been notified of is difficult.
It would be great to get this added to the suggestion from rwong
I'm happy to say that the Android app supports viewing and adding comments to notes and logged calls, emails and meetings in version 2.47.0 and above.
At this time, I don't have any timeline I can share for when comments will be available on iOS. All updates about this feature for iOS will be relayed on this Ideas Forum thread.
Where are the notifications for new notes? I get an email, and the email link opens the app, but the comment doesn't show up as a notification and they are not shown in any of the activity feeds.
@JoeMayall Any update to the timing of this feature? As it stands, @mentions are a great way for my company to communicate internally. However, as soon as a thread goes to a person in the field using the iOS mobile app, the conversation stops: they cannot @mention someone in a comment, or even reply to a comment. True, they could start a whole new thread/note, but then what is the point of having threaded notes in the first place?
I am also inquiring on when iOS app will be able to view and respond to Comments on a Note. This is a vital part of my teams day to day that works great on Desktop and Android but missing on iOS and we would love to see implemented. Thanks all!
Can't understand why it has been live for almost 2 years on Androyd and still not on iOS ! Hubspot is a collaborative team tool so if a functionnality like that cannot be used by all users across all devices then it is useless !
I understant that some functionnalities are only available on desktop but those available on Android/iOS shall be across all mobile devices.