We'd like to see who gave thumbs-up and thumbs-down on our KB articles and edit the ratings. We have done some testing and our testing is skewing feedback from actual customers. Also we can't see to find a way to easily see who has offered negative or positive feedback.
We should be able to at least easily view this (in addition to collect feedback about the KB articles when someone downvotes). These features were out of the box with our last service ticketing system.
