View Only & Core Seats are not able to view deal and ticket tags.
Hi All,
For those of you who are not aware, HubSpot will be moving all existing customers to seats-based pricing in September if you were working with a partner. If you bought direct you might have already been migrated.
While for the most part there is no feature loss, a number of our customers are very concerned with this transition as they will be losing a feature that has been very important for their Management teams and Operations teams.
People who are transitioned to View Only or Core Seats will no longer be able to view deal and ticket tags.
This might affect customers who rely on their management or operations teams to see deal/ticket status without needing to manage them directly as is the case with a number of our customers.
Ideally, our customers would really appreciate it if deal tags and ticket tags could be visible for View Only and Core Seats as this feature adds a lot of value to customers who are not in a sales or support roles but not enough value to justify purchasing sales or service seats for these users.
I agree 100%! The objective of "view-only" seats is missed entirely if we don't give supervisors and managers the ability to VIEW what's going on in the pipeline.
Fully support this! Deal tags are super helpful to call attention to the status of a deal, and the full team should be able to see them so that they can prioritize their activities.
This should 100% be a feature all users should be able to see. Many of our Core Users need a deal and ticket pipeline visibility. Removing this functionality seems very counterintuitive. View Only and Core - Should be able to view the current status of deals and tickets. Something the tags are inherently doing
I cannot emphasise the relevance and truth of this post. I can appreciate a paid sales seat is required to access valuable tools in HubSpot - sequences, meetings, etc - but to view a deal tag??? This is ridiculous. Sales tools and Deal tags are not the same. They are not equally significant/valuable.
It is outlandish to buy a whole paid sales seat just to view deal tags.
100% support this. Basic Hubspot features hidden behind pay walls. Viewing a deal tag should at least be available for Core Users, they are paid seats and have the ability to create deals and are responsible for managing updates, activities close dates on them but cant easily see when they are nearing due date.
