HubSpot Ideas


Video in email REPLY

The new video feature in HubSpot is great but can only add a video to the initial email in a thread. It would be great to be able to add a video to replies as well. Service teams especially who use video often for tickets/support would benefit from this, otherwise they have to start a new email thread every time they want to start a video. 



Second screenshot shows an email reply with no video option.



HubSpot Updates
Re: Video in email REPLY - changed to: Delivered
December 17, 2018 06:24 AM

The option to toggle video in threaded replies in the HubSpot CRM is now live!

2 Replies
Guide | Diamond Partner

Hi Jay,


HubSpot is in the initial states of the video product but there are ways to make some of it work while they get it everywhere fully integrated.


If you are using HubSpot Video, then you are using the Vidyard GoVideo chrome extension, so if you want to include videos you've recorded from there, you can always click on the copy link and thumbnail button and then paste on the email you are creating on the marketing side.


I know this does not include your "HubSpot Video" files that you are hosting through the file manager, but it is something. You can also download the videos from HubSpot into Vidyard and then use them from there.


Hope this helps. If it does, please mark this response as a solution.



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HubSpot Product Team

The option to toggle video in threaded replies in the HubSpot CRM is now live!