HubSpot Ideas

YiRui_Chua

Using O365 Alias within HubSpot CRM

https://knowledge.hubspot.com/email/add-an-email-alias#:~:text=In%20your%20HubSpot%20account%2C%20na...

As per this KB, currently we are not able to send out from within HubSpot for outlook email alias. This is very difficult for mac users who are using the outlook app, as the new outlook app on mac doesn't allow users to send out emails using alias.

Would love to have this feature where users can do so via the crm itself.

8 Replies
anderseiler
Member

Same usecase as for gmail. We have a number of aliases attached to our O365 accounts that we'd like to be able to send from in Hubspot.

Egolden
Member

same with us, using MS365 and HubSpot, and not able to send sequences from alias. hope there is a fix to this in the near future since it presents important limitations otherwise to us.

DJames9
Member

Using O365 with usernames like email@domain1.com  but need to be able to send from existing alias for same user from email@domain2.com. Important for companies that have products/divisions with different brand names in their email.

Pedrodelamigo
Contributor

This is a must have for companies who use the hubspot CRM/Office 365 and have different brands. It's so frustrating that the extension does not work by switching between mails

NMadar
Member

+1

GPalethorpe1
Member

Is it possible to get an update on when/if this is going to be fixed?

We are using Outlook 365. I am having the same issue as we want to send an email from within Hubspot using a sequence that is from our customer care email address and not from an individual user

 

 

MHamilton1
Member

This is a real challenge for us as well. @hubspot - can you provide any guidance?

KSavidis
Member

@hubspot is it possible to know when this will be fixed? With different brands, this has been an immense challenge for our organization.