Hi Hubspot user and developers,
Our company experienced very major problem using data base with many companies (5000 +). Most of them are small, without websites, therefore without contact domains (the contacts have personal emails). This must be NO ISSUE for platform like Hubspot, BUT unfortunately it happens to be a Huge obstacle. This is not isolated case. I found a lot of same problems in other Hubspot Clients.
At that point Hubspot auto connects Contacts with Company based on same domain names. This occurs also when importing large CSV files with company names to bulk change a property. If the file does not include a domain, the changes you are trying to make turn into duplicates of the company.
We have a list with 5000 companies. About 2500 of them every month change the value of property “X”. You got a CSV file with those 2500 in which is easy to copy-paste the variable and import the file to bulk change the value, but many of the logs DO NOT HAVE domain names. If you try to import this file in Hubspot the companies with domain names shifts their value, BUT those without are recorded as duplicates.
Similar problem will be trying to import large file with many Contact logs to update companies staff. The ones without same domain and email will NOT be associated with their company. Only because not matching email and website…
4. WHAT HUBSPOT SUGGEST IN THAT CASE:
Hubspot suggest to make the changes manually… This is a huge loss of time! It means manual search all the logs without domain and make this changes manually. Especially considering the fact that if using the search multiply selection is cleared, moving to another page is the same. From this you have 1000+ logs to find ONE by ONE and make the changes on regular base, without things like multiply selection or using file import.
From this fact come the conclusion that dynamical change of data base without domain name is very difficult to handle using Hubspot platform.
As you see, this suggestion of Hubspot team is NOT quite the professionalism level that we Clients and Users expect from a partner of this rank.
6. SOLUTION IDEA:
All the domains connected to companies are unique and probably has a unique ID in backend data base. If Hubspot offers in import not to connect company logs by domain, instead of this choosing unique ID as primary recognition value this problem will be solved. With this option, you can export all the companies with adjacent unique ID which correspods to company name and domain (if there is such), processed the data in excel and import the changes back to Hubspot as example like this:
Importing file with following columns:
Company name / Unique ID / property_X
In “Mapping property” choosing Unique ID or Domain as primary matching value.
//This will connect the unique ID’s or domains and make the changes in needed property.
Company name / Unique ID / First name / Phone / Lifecycle_stage
//This will connect the unique ID’s or domains and record the contact or if log exist record the new data or changes.
This idea is just an example. There must be many different and smart ways option like this to be added as a feature. Matching company and contact log with each other with more than domain name will make Hubspot a bit more flexible and satisfying tool when dealing large data base with dynamical changing property values. Which is the reason using Hubspot as marketing tool...