HubSpot Ideas

StaceyM

User specific time zones

I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.

HubSpot Updates
Being Reviewed
May 01, 2020 05:39 AM

127 Replies
DSchouten
Member

can't believe this is only under review. It has been 2 years now. 

MCharlanes
Member

@glencornell any news or information about this feature? Thanks 🙂

Plask
Member

This is needed for sure.

RJSarich
Member

I 100% agree. This would be a game changer. Please add this feature. 

azlb
Member

My organization has salespeople nationwide. This feature is not a luxury it's missing.

mbinmasoud
Contributor

We have 50 customer service reps that work nationwide but are split between the three main timezones. We're running into major problems trying to coordinate ticket assignments based on their time zones. This straightforward ask requires a lot of work today. Here's the painful workaround.

  1. Split the two main CSR teams into six (Group 1 ET, Group 1 CT, Group 2 ET, etc.)
  2. Stop using the auto ticket assignment option from the inbox's channel settings
  3. Create several workflows with mutually exclusive execution times. Example:
    • Between 7 am - 8 am CT: enroll new tickets and assign them to the two ET groups
    • Between 8 am - 10 am CT: enroll new tickets and assign them to the two ET groups and two CT groups
    • Between 10 am - 4 pm CT: enroll new tickets and assign them to all groups
    • Between 4 pm - 5 pm CT: enroll new tickets and assign them to the two CT groups and two PT groups
    • Between 5 pm - 7 pm CT: enroll new tickets and assign them to the two PT groups

Y'all, this is a lot, and a pain to maintain. If the org decides to add a layer of complexity to the system, it will take 5x the time to implement. Worse yet, if we move forward with this split, then we'll have to update numerous chatflows to incorporate the new teams. I'm starting to hyperventilate. 

BSong
HubSpot Employee

Adding my thoughts in too, would be great if this user-specific timezone extends to reports too. For companies that handle customers from various countries, date-based reports are fixed to the account default timezone which makes it hard to seperate data. Having a user-specific timezone would help show the right report depending for the respective country