HubSpot Ideas

StaceyM

User specific time zones

I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.

HubSpot Updates
In Planning
September 16, 2024 08:50 AM

Hi folx! I’m Liz Handt, the Product Manager for HubSpot’s Users & Teams tools.

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. I'm happy to report that this Idea is now In Planning. This means that our engineers are actively building this feature. However, we would love to have a short conversation with customers to better understand your experience, and get some feedback on the solutions we're pursuing. If you’re interested in sharing feedback and are available for a 30 minute call in the next few weeks, please fill out this form. Thank you! 

 

All updates will be relayed on this thread, so stay tuned!

Being Reviewed
May 01, 2020 05:39 AM

225 Replies
Xtina
Participant | Elite Partner

Definitely need this feature!! Working with more and more clients that have European and US-based teams. 

DKomisar
Member

The fact that "HubSpot you'll see the timezone of where you are located reflected and not the default account timezone" when it comes to contacts registered is in fact a poor decesion. It creates friction between users of HS and the Sales CRM (in case its not HS) - the numbers do not match, making the flatform highly irrelevant for managment reporting/not credible. Our target audience is in US and Canada, and so are our marketing platforms, HS account and budgets allocated. The MKT team is in GMT+3  and everything that has to do with HS dashboards and monitoring is in GMT+3. That's a serious issue...

DKomisar
Member

DKomisar_0-1651493803586.jpeg

 

LComeau8
Member

Just spoke with support and they say the feature works as intended - then the intention/scope is flawed in context of a team not all working in the same/single building 🙂

UpVoted.

Jnix284
Hall of Famer

If you assign a task to someone else, you should be able to set it in your time zone and it converts it to theirs for the same time. If I set a task for 9 am, my team gets notified at 2 am. Whether you set it in their time zone or yours and it converts, it need to be clear how this behavior will work.

joshatpyramid
Participant

Absolutely ridiculous that this isn't yet an option. Our European sales team members have to always do funky conversions from the US-based account default when setting up sequences. PLEASE make Hubspot a viable option for global sales. This is bad.

DSchouten
Member

can't believe this is only under review. It has been 2 years now. 

sales
Contributor

Yes, this is a necessity for global teams!!

MCharlanes
Member

@glencornell any news or information about this feature? Thanks 🙂

Plask
Member

This is needed for sure.

RJSarich
Member

I 100% agree. This would be a game changer. Please add this feature. 

azlb
Member

My organization has salespeople nationwide. This feature is not a luxury it's missing.

mbinmasoud
Contributor

We have 50 customer service reps that work nationwide but are split between the three main timezones. We're running into major problems trying to coordinate ticket assignments based on their time zones. This straightforward ask requires a lot of work today. Here's the painful workaround.

  1. Split the two main CSR teams into six (Group 1 ET, Group 1 CT, Group 2 ET, etc.)
  2. Stop using the auto ticket assignment option from the inbox's channel settings
  3. Create several workflows with mutually exclusive execution times. Example:
    • Between 7 am - 8 am CT: enroll new tickets and assign them to the two ET groups
    • Between 8 am - 10 am CT: enroll new tickets and assign them to the two ET groups and two CT groups
    • Between 10 am - 4 pm CT: enroll new tickets and assign them to all groups
    • Between 4 pm - 5 pm CT: enroll new tickets and assign them to the two CT groups and two PT groups
    • Between 5 pm - 7 pm CT: enroll new tickets and assign them to the two PT groups

Y'all, this is a lot, and a pain to maintain. If the org decides to add a layer of complexity to the system, it will take 5x the time to implement. Worse yet, if we move forward with this split, then we'll have to update numerous chatflows to incorporate the new teams. I'm starting to hyperventilate. 

PersiaOleeo
Contributor

Desperately need the ability to set custom availability based on individuals timezones.

 

We have group meetings set with individuals from the UK, East and West Coast USA and at the moment we're having to block out their calendars for the hours they don't work

BSong
HubSpot Employee

Adding my thoughts in too, would be great if this user-specific timezone extends to reports too. For companies that handle customers from various countries, date-based reports are fixed to the account default timezone which makes it hard to seperate data. Having a user-specific timezone would help show the right report depending for the respective country

scottyh
Member

We need this feature too. With a sales team in several different timezones, we need the overall company Hubspot to remain in the timezone of our HQ location - but need our individual users to be able to change their timezone so that sync and integrations work better into Gcal for booking sales meetings etc

 

Please add Hubspot as keeping all users tied to the timezone of where the Hubspot account was established seems a little basic.

 

Thank you

CTracy
Member

Seriously need this feature! We have reps in different time zones who meet virtually, and it's a huge pain to have to switch between meeting links.

TMiller4
Member

I was very surprised to learn Hubspot didn't have this feature.  It is very important this be added.  It coudl be a simple as enabling each user to set office hours and pull from those and sync calendar apps.

CBell40
Participant

Seriously, how is this not a thing?  Companies sprawl all over the world and we move through timezones routinely. The display of HS time based events should adapt to local time to assist the user.

Waylo
Participant

This is a must-have for our team, which is growing and currently spans all but one timezone in the US. I'd hate to go back to calendly for this feature, but it's a pain to restructure everybody's personal calendar to fit the constraints of the round-robin meeting we're using.