HubSpot Ideas

hayesnelson

Use workflow to trigger a sequence

I'd like to be able to use a hubspot workflow to enroll (and trigger) a contact into a sequence in the CRM.

 

I'd like to execute a sequence we've built in our HubSpot CRM when a contact property changes. eg; when contact property is set to 'X' trigger sequence 'Y'

262 Replies
rodericks
Contributor

@glencornell Looks great, but is there also a possibility it will be added to Sales Professional? Its a pretty huge step between the two plans ofcourse..

CUrsu1
Contributor | Elite Partner

Would have been nice to have the same functionality for Pro packages

AGoletti
Participant

Hello. It would be great if we could have a workflow for deals, to enroll the next available contact person in a sequence. I would want it to work as follows:

 

-I enroll a contact belonging to a deal onto a sequence

-The sequence ends with no replies for that contact. Because they haven't replied, the last step of the sequence generates a task for me to reach out to the next contact.

-A workflow is triggered by the task which enrolls the next available contact into the same sequence (provided that the next available contact has never been enrolled in any sequence before)

-The task is marked as completed

 

This would help me by avoiding manual work to enroll other deal contacts in the sequence

 

Feel free to move my request onto another thread if it fits in better elsewhere. Thank you.

eclecticv
Member

It is ridiculous that this is an "enterprise" feature. If our current subscription allows us access to Sequences and Workflows, then it should also allow us to use them together instead of having to upgrade to a much more expensive product tier.

Chris-Higgins
Contributor | Platinum Partner

@eclecticv 

It is ridiculous that this is an "enterprise" feature. If our current subscription allows us access to Sequences and Workflows, then it should also allow us to use them together instead of having to upgrade to a much more expensive product tier.

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I know there's a "pro version" of this feature in development, but I agree 100% with this statement. Workflows has been a Professional feature for as long as I can remember, and it makes me super nervous that HubSpot are now creating different versions of automation tools/features depending on whether you're an Enterprise or Professional customer.

Lee86
Participant | Partner

Totally agree! 

This feature was requested for long time by the community, the fact it was released only for enterprise level is extremely annoying!

jasonashaw
Contributor
You can get around this by using a combination of Zapier and Mailshake.
Create the Sequence in Mailshake.
Use a workflow to trigger a field update that then triggers Zapiers to
trigger the sequence in Mailshake. You can then use Zapier to update
Hubspot on whatever happens in Mailshake.

Best,
Jason

Jason Shaw
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Lee86
Participant | Partner

jasonashaw Thanks but I don't think that the solution should be paying to ANTOHER service. 

 

 

 

jasonashaw
Contributor
We use at least 4 different services and can do anything we can imagine. The Hubspot API is incredible and we don’t need to wait for Hubspot to add functionality. We just create it ourselves.
silvacarl
Member

totally makes sense.  which servcies do you have connected to the API?

 

carl

eclecticv
Member

@jasonashaw 
"We use at least 4 different services and can do anything we can imagine. The Hubspot API is incredible and we don’t need to wait for Hubspot to add functionality. We just create it ourselves."


Completely unrelated things. The discussion here isn't how useful the API is or is not, or the flexibility to add third-party services. The discussion is whether Hubspot should keep really basic features out of reach for paying customers for no discernible reason.

AMelton9
Participant

Any idea when Pro users will get this feature?

jasonashaw
Contributor
My bad. I thought you wanted the ability to trigger a sequence from a
workflow.
jasonashaw
Contributor
The main one is Zapier which can connect just about anything, but we also
use Mailshake which is an awesome yet very inexpensive emailing tool with
fantastic API connectivity. We also run our own server to read/write
directly through the Hubspot API. There are several other services we use
such as gmail, google docs, mysql, ring central, and several other
third-party apps. Pretty much anything that has API access can be connected.
AMelton9
Participant

That's what I want to do -- enroll in a sequence from a workflow. But currently, it's only available to Enterprise users. Trying to figure out a timeline for it to be available for us lowly Pro users. 

AMelton9
Participant

Zap doesn't have the ability to enroll a contact in a sequence, from what I could see...

jasonashaw
Contributor
Zap could trigger enrollment in a sequence built in mailshake.
AMelton9
Participant

Oh, gotcha. I think I'll wait for something a bit more native. Don't know how many more SAS solutions I can handle...haha

YiRui_Chua
HubSpot Employee

Hey team!

Just raising a suggsestion here.

Would be great if we can allow contact owners to be chosen within the workflow! Currently, it has to be a fixed user.

Thank you~

aguth
Participant

It is great that the feature is now available but a serious deficiency is that we can't set sender = contact owner. Without this it doesn't make any sense to enroll contacts from within worklflows. Now we have to define as many branches as potential senders, and this makes workflows for bigger sales teams very complicated to maintain in case of personal and role changes. I submitted this idea, please upvote: https://community.hubspot.com/t5/Sales-Hub-Tools/Set-sender-Contact-owner-if-contact-is-enrolled-int...