HubSpot Ideas

DanAt3DV

Use personalization tokens in chat

We're loving messages within Hubspot and the links to smart lists and 'Known Contacts'.

 

Would it be possible to add some personalisation tokens e.g. [Contact first name] to the 'Welcome message'?

 

Actualizaciones de HubSpot
Estado actualizado a: Being Reviewed
June 02, 2020 02:50 AM

We're exploring how and when we can enhance our Chat experience to better support personalization. We'll update this post in the next couple months.

25 Comentarios
ron_kagan
Colaborador
DanAt3DV
Colaborador

Hi @ron_kagan,

Thanks for this but as Hubspot are willing, we'd rather keep everything in one place rather than subscribing to another service. 

 

DavidEedle
Participante

Personalising the chat messages for known contacts is a feature we really like in Autopilot, which we are dumping to move everything to Hubspot. So definitely want the ability to personalise Messages with 'Hi there David'.

ron_kagan
Colaborador

Hey @DanAt3DV (and @DavidEedle) -- I agree that it's nice to wrap everything in HubSpot rather than a hodgepodge of software subscriptions.

 

I've not used it but this could be a solution: https://www.hubspot.com/integrations/drift

 

Note: I am not paid by HS or Drift.

 

In fact, I wish HS's messsenger would just work like that!

stinhambo
Colaborador

I would like to vote for this too. Would be good to greet people in the CRM if they go to book a meeting in case they have any further questions.

brkn
Participante

Hey there HS Team & Community 👋

 

I was wondering if there are any plans to add the ability to use personalization tokens in the Live Chats Welcome Prompt? e.g. Name, Location, Industry, Company, etc. (drift.com does this)

 

This way we could greet a lead or customer based on specific criteria, UTM links, tracking etc and add certain tokens in the greeting message! This could be pretty valuable and powerful!

 

Cheers.

serkanh
Miembro

Hello,

 

I need that feature as in Drift.  I want to say welcome to my customer in the more personalized way. 

Kaj
Miembro

Same here!

mofo_mick
Miembro

We're considering using Hubspot instead of Intercom, but this feels like a big blocker to the transition.

willcurran
Colaborador líder

Yes, why can't we add personalization tokens to the welcome message but we can put them in EVERY other message.

SamRuiz
Participante

Please add personalization feature 

defranco
Colaborador

Please! We really need this.

ashleeflooret
Miembro

I was surprised that this feature was not already incorporated in Hubspot. I hope it will be integrated very soon.

DrewJ
Miembro

Ive found this after experianceing not just token personalisation but a DNS look up by a compeditors website so even if they dont have any details about me or my business they know my business name via DNS lookup. This seems like a simple feature with personaisatoin tokens every where else in Hubspot. How do we get this added as afeature request?

FinallyMatt
Participante | Partner nivel Platinum

This not being worked on yet? It would be incredibly useful! I'm kinda surprised it's not already in the mix.

Estado actualizado a: Being Reviewed
mfreiert
Equipo de producto de HubSpot

We're exploring how and when we can enhance our Chat experience to better support personalization. We'll update this post in the next couple months.

davesch
Miembro

Adding one more vote here. Please prioritize this!

Olli1
Miembro

Please proritize, is important!!

LBDistillery
Miembro

Please add personalization to chat!

KErtugrul
Miembro

This seems like an obvious and powerful feature to add. Seems strange that you can put hubspot data into Intercom but not into Hubspot?