Personalising the chat messages for known contacts is a feature we really like in Autopilot, which we are dumping to move everything to Hubspot. So definitely want the ability to personalise Messages with 'Hi there David'.
I was wondering if there are any plans to add the ability to use personalization tokens in the Live Chats Welcome Prompt? e.g. Name, Location, Industry, Company, etc. (drift.com does this)
This way we could greet a lead or customer based on specific criteria, UTM links, tracking etc and add certain tokens in the greeting message! This could be pretty valuable and powerful!
Ive found this after experianceing not just token personalisation but a DNS look up by a compeditors website so even if they dont have any details about me or my business they know my business name via DNS lookup. This seems like a simple feature with personaisatoin tokens every where else in Hubspot. How do we get this added as afeature request?