Use Microsoft Teams for Calls


Since Microsoft is going away from Skype and integrating that functionality into Teams, it would be great to have the calling feature integrated with Teams.

36 Replies

This was first raised nearly 20 months ago (that's coming close to 2 YEARS!!) and still no response from @hubspot !

With the massive rise in demand for homeworking and the use of MS Teams, I can't understand why we've not even had a response. This is likely to be the most anticipated HS feature driven by the needs around COVID now and in the future.


I have my pen waiting to sign on the line for this but with no update on a timeline soon then I'm going to have to sign up to a different service elsewhere.


Do other community members share my pain? Please comment and let's see if we can get Hubspot's attention!


Please HS lets have an update, please.


It is for this reason that unfortunately we are now moving away from Teams to Ring Central which offere everything.


This would be a great enhancement - has it made HS roadmap yet, does anyone know? 


This would be a huge asset to us. Would love to get this on the product roadmap with other Teams integrations.

Status updated to: Not Currently Planned
HubSpot Product Team

Hello HubSpot community,

Thank you for your continued feedack here.

Improving our integration functionality with more robust functionality specific to Microsoft Teams is absolutely on a list of things we’d like to do. However, the list of calling specific improvements is long and time and resources are limited.  So, building this functionality natively within HubSpot is ultimately a question of priorities and this is a lower priority compared to some of the other things we’re working on right now. We're continuing to keep an eye on the use cases provided in this idea and are always re-evaluating our top priorities, we'll be sure to update this thread when this is a more near-term deliverable.

Status updated to: In Beta
HubSpot Product Team

Hi All 


Thanks for your patience, and continued interest in our MicroSoft Team's integration. 

We are working with MicroSoft to get some final approvals in place to launch our initial features. 

We are planning to roll out the integration soon and I will update this thread when we have confirmed our launch date. 

*Note that Calling functionality will not be part of the initial launch as this is in our coming development cycles - we hope to share this with you soon, and I will keep this post updated on progress. 





Thank you for the update, its taken a while but appreciated, certainly to be able to use MS Teams to call via HS is key functionality moving forward....... or at least the ability to be able to automatically log the call.


Thanks HubSpot

Status updated to: Idea Submitted
HubSpot Product Team

We definitely need more Microsoft-related functionality, including Microsoft Teams calling and Meeting link integration. Following this thread closely. As a SaaS company that is a full Microsoft shop, we've been exploring Microsoft Dynamics 365 CRM as an alternative to HubSpot. We love HubSpot, but these improvements can't come soon enough!


60+ calling integrations yet still no functionality for Microsoft Teams on the booking link or calling front.

Does it make sense to use a CRM that cannot send videoconferencing links or the ability to call directly out of the CRM?  Absolutely not.

I see that this thread (like the booking link thread) is over 2 years old.  How "soon" is "soon"?  Can Hubspot clients expect any Teams functionality in 2021 even!?


It is very disappointing to see that the status has been updated to Not Currently Planned when there are millions of companies and staff on Microsoft products. Like others our company has Teams phones and not having this integration with HibSpot is severely impacting our sales workflows and client updates.  This needs to be added back into the pipeline of feature requests!




Do you value your customers? Are your customers' needs a priority?? 


With many of your customers using Teams Calling and staff required to work from home, an integration is needed urgently.


MS Teams Calling has been around for a while now and I'm sure you could find the time and resources to get this happening among your 2600 emplyoees. 




We need this!! 


We really need this functionality. All of our calling is moving to MS Teams and if there were an integration it could save us a huge headache. Not having visibility in HubSpot and requiring manual entry from a Teams phone call is a huge time suck for our Outbound call center and sales reps. PLEASE update us on this integration.


We are getting ready to move over to Microsoft 365 and use Teams for our phone system. We'd love to be included in the Beta as soon as it is available.


Guide | Elite Partner

Any update on this @poconnell ? This is becoming more critical for so many business who are migrating from on-site phones to MS Teams as a calling tool.