Since Microsoft is going away from Skype and integrating that functionality into Teams, it would be great to have the calling feature integrated with Teams.
If a HubSpot contact calls the business (which uses Teams Calling), There needs to be an integration that will push all of the relevant call data directly into HubSpot.
Need to be able to see all your phone calls (including marketing campaign, source and keyword) directly inside HubSpot. Automatically create a new contact if the incoming phone number isn’t in your contact list. If they are already a contact simply add the call activity to the contact timeline so you can view everything in one place.
(similar to the phonewagon integration)
Also pop up showing the callers name and last activity before the line is connected..
This would be a great integration to have. Our team is considering moving our phone service to Microsoft Teams. It would be nice to tightly integrate call data with activities.
I have been looking through the forum and it seems that the folks that are on Microsoft Corporate Suites have a lot more requests going on. There seems to not be a proper integration with Exchange, Microsoft Teams, Dynamics 365 etc. Basically, all the Microsoft products have worse integrations than Google, Zoom, Salesforce, etc.
Microsoft has a TON of users. Many of which have had to completely migrate to working from home during these times. The lack of integrations with several of these products is making it a lot more difficult for them to work with HubSpot when instead HubSpot should be making it easier.
Personally, I'd love to get the integration between Microsoft Teams and and HubSpot truly ironed out. It's hard to schedule virtual meetings when you have to send double invites for everything. CRM's are about relationships and by not being able to do this you start-off with the wrong foot (confusing your customer with multiple invites).
In general, I'd love for Microsoft to get a little more love
Inbound, CRM and sales are always about credibility. HubSpot sees itself as a leading provider in this area.
Simply not answering to the much needed integration of Microsoft Teams for calls, meeting scheduling and call logging is either ignorance or arrogance, but in any case does not support credibility.
Both ignorance and arrogance have been the beginning of the decline for many companies. Other providers are very close and in some areas already further. The lack of Microsoft Team Integration is not the only weakness, there are others.
So please, strengthen our trust in Hubspot and please, please get it done and let us know when exactly we'll get what.
It should be simple. A link in a browser will allow you to select MS Teams to facilitate the call; if we could only make the field a hyperlink....
Unfortunately I see a conflict of interest with Hubspot calling and Teams calling but nearly everyone is already using teams and are not likely to purchase another phone service from Hubspot. "Copy/Paste" phone numbers reflects badly on Hubspot and is not likely to change our choice of using MS Teams for phones but fixing this simple request would certainly make our experience with Hubspot better.
Yes, this would be awesome! As MS Teams is getting more an more popular and companies are also switching to MS teams as telephony solution, this integration would have a lot of potential for HubSpot and all its customers.
