Use Conversations from the Mobile App

Communicate with your website visitors in the mobile apps. This is something we're currently looking into. If you've any ideas on how you'd like this to work let us know!

HubSpot updates
61 Replies
markvnuk
New Contributor

We need this too! Deal breaker almost...

HubSpot Product Team
HubSpot Product Team

Hi,

 

Continue the Conversation whenever or wherever you are.

The Early Access programme with support for Live Chat (previously Messages) is live.

We currently support iOS but will have news on an Android Early Access version shortly.

 

No signup required just go to https://ux.hubspot.com/hubspotconversationios and download.

Check out the instructions on the page carefully.

 

Regards

Ronan

raphaelarias
Regular Contributor

Thank god!

 

We can use it normally right? (I know it's beta but just to be sure if we will not have the app deleted after a week or so of trials).

HubSpot Product Team
HubSpot Product Team

Hey Raphaelarias,

 

Yes it's permanent. You can use the Early Access app permanently to get the latest features from HubSpot. Conversations will also be released to customers on the App Stores (iOS and Android).

 

Ronan

Hubspotuser99
New Contributor

Hi

Do you have a timeline for having the messages app for android? We are keen to switch over from intercom but it needs to be mobile friendly and some of our staff use android which is a blocker to switching.

 

Thanks

HubSpot Product Team
HubSpot Product Team

Hi Hubspotuser99,

 

we're aiming to have a Beta version at the start of June, with general release for June 12th.

If you wish to use the Beta version of the app which always has the latest features and fixes click on https://play.google.com/apps/testing/com.hubspot.android and sign up.

I'll message you when Live Chat is available.


Regards

Ronan

HubSpot Product Team
HubSpot Product Team

Good news Android users, we'll be releasing Live Chat (aka Messages) support next week.

If you wish to get access then signup at https://ux.hubspot.com/conversationsandroid

 

Android will initially support

  • Notify of new customer Live Chat Conversations
  • Notify of new messages from existing Live Chat Conversations
  • View and respond to Live Chat Conversations assigned to you.
  • Assign yourself new unassigned Live Chat Conversations
  • Supports text, emoji & voice input
dcipher
New Contributor

Hi all,

 

Any updates on the conversations/chat feature for iOS?

HubSpot Product Team
HubSpot Product Team

Hi dciper,

 

Yes it's available in both the iOS and Android app by going to Settings and enabling Conversations (Beta)

See here for more details https://ux.hubspot.com/mobileconversations

 

If anyone has any feedback or suggestions please leave a comment here.

 

Regards

Ronan

Ulf
New Contributor

I have all conversation notifications turned on within the app (Android), but they never work, and if I'm not getting notified on my phone when when I'm out and about, and whole feature is useless.

 

So for me at least, it's as if there's still no mobile app for conversations. Really need this to work, as I currently miss 90% of our chats. Most of the time I don't even find out who was on the other end since they don't often leave their email address. 

 

Edit: After writing this I went to review my chat settings in HubSpot and happened to find the feature to integrate with Slack. I was not aware of this before. While it's not ideal, this potentially resolves the notification & mobile chat issues I've been struggling with.

 

I did a quick test, and the chat via slack on my phone seemed to work well. Excited to see this as a feature, even just to receive notifications when a new conversation/chat is happening through our website. Time will tell if it's truly a fix!