Uploading the original source properly from Facebook messenger

Martinebr

We have created a FB ad with the CTA as leave a message therfore when people click on our ad, it takes them to messenger. We then get a messenger feed in the chat inbox. To send them an email or create them in Hubspot, we click on their name. Hubspot assigns an original source of offline and a drildown 1 as social media FB messenger. The drilldown is correct but not the original source. The information saved into drilldown should be in original source. This distorts deal or contact by source report as well as the statistics on the ad as Husbpot does not count them as contact created from that ad.

There are more information on the ticket we created to report this bug. Please review and advise.

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