HubSpot Ideas


Update/Overwrite/Append Data Options for Contact Property Fields

Basically for each property I want 3 options to choose from:
1) Update value if blank
2) Append to value
3) Overwrite value


Sample use case(s):
Append Option: Notes Field
I have a comments field on my contact form where someone sends us a query. If that contact later submits another query I don't want to lose the previous info from my records. I want to see the new information appended to that field.  (Can't keep creating new properties and using smart properties). 


Overwrite Option 
Standard as happens curently with most fields, if a contact enters a new phone number it overrides the previous data to keep it updated with the latest information.


Update if Blank option - Lead Source
When a lead comes in, I assign the Lead Source to it, but I only want that updated if there is no previous Lead Source assigned to it. I don't want subsequent forms to overwrite the value. Smart Field(s) works only partially because if I use the API to submit forms, smart fields do not stop it from being overwritten.



Atualizações da HubSpot
Status atualizado para: Not Currently Planned
April 10, 2020 03:01 PM

Hello HubSpot Community, 

Thank you as always for your continued feedback, it helps us build a great product.

We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. It is currently possible to append data to a multiple checkbox property. Here is an article that describes that functionality. However, at this time, adding additional functionality to our import tool is not something our team is currently planning to build natively into HubSpot. This is certainly subject to change in the future and we will update this idea if that becomes the case. 

129 Comentários

Need this for append options.


6 years later...

We need this feature too, in connection with forms.



It is disheartening to see that the problem was brought up in 2017 and six years later, in 2023, no resolution has been found.


Cant beileve this is not possible

WOuld be hugely helpful for transferring our system from dynamics to hubspot and now will need tobe manual


Appending multiple checkboxes on a form is crucial to most companies. It should definitely be an option

Colaborador(a) | Parceiro Platinum

+ 1


Need the ability to append data to properties other than multi-select checkboxes. Most notably, we need to be able to append comments into a notes field exactly as the original requester described.


@Dylan -- for context, every single idea currently in beta status has fewer upvotes than this idea.




I wouldn't classify this as a feature; rather, the current behavior appears more akin to a bug. From my perspective, enabling users to fully overwrite database records via web forms, without the ability to prevent this, is a rather risky proposition. Introducing a straightforward checkbox option within the form builder to append data instead of overwriting could effectively address this issue.