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Update/Overwrite/Append Data Options for Contact Property Fields

Basically for each property I want 3 options to choose from:
1) Update value if blank
2) Append to value
3) Overwrite value


Sample use case(s):
Append Option: Notes Field
I have a comments field on my contact form where someone sends us a query. If that contact later submits another query I don't want to lose the previous info from my records. I want to see the new information appended to that field.  (Can't keep creating new properties and using smart properties). 


Overwrite Option 
Standard as happens curently with most fields, if a contact enters a new phone number it overrides the previous data to keep it updated with the latest information.


Update if Blank option - Lead Source
When a lead comes in, I assign the Lead Source to it, but I only want that updated if there is no previous Lead Source assigned to it. I don't want subsequent forms to overwrite the value. Smart Field(s) works only partially because if I use the API to submit forms, smart fields do not stop it from being overwritten.



45 Replies
Occasional Contributor

Very useful features, and very simple. Why it cannot be added?

HubSpot Employee
HubSpot Employee

Posting on behalf of my customer, who is also requesting for a similar functionality.
Requested feature: Append 

If a user happens to submit this form more than once, and places a different value for a field than their original submission, they would like for both values to be stored under their record (append), and not for the new value to simply overwrite the original.

Regular Contributor

Append to value highly needed for notes/description field !!

Occasional Contributor

The append feature would be life-changing.


We have a "Which products are you interested in?" multi-pick field which is offered on various forms. Currently, if an individual fills out multiple forms, the values are overwritten. 


Please look into making this an option! 

Occasional Contributor

Hubspot, this idea is a several years old. Can you tell us if this change is being considered?