Update/Overwrite/Append Data Options for Contact Property Fields
Basically for each property I want 3 options to choose from: 1) Update value if blank 2) Append to value 3) Overwrite value
Sample use case(s): Append Option: Notes Field I have a comments field on my contact form where someone sends us a query. If that contact later submits another query I don't want to lose the previous info from my records. I want to see the new information appended to that field. (Can't keep creating new properties and using smart properties).
Overwrite Option Standard as happens curently with most fields, if a contact enters a new phone number it overrides the previous data to keep it updated with the latest information.
Update if Blank option - Lead Source When a lead comes in, I assign the Lead Source to it, but I only want that updated if there is no previous Lead Source assigned to it. I don't want subsequent forms to overwrite the value. Smart Field(s) works only partially because if I use the API to submit forms, smart fields do not stop it from being overwritten.
A good CRM should be able to allow new entries submitted in the same field. For B2C companies, we usually record a lot of conversations with our prospects. I suggest new messages could be automatically synced from "messages" field, and recorded under "Notes" in contacts timeline.
Hi Everyone - definately sounds like an important capability, hoping Hubspot will roll it out asap.
Meanwhile, I think a simple workaround can be as follows;
1. Add an extra field for each of thos you don't want overwritten, for example Lead Source, make Lead Source Temp.
2. Map the import to Lead Source Temp
3. Create a workflow - if field Lead Source is blank, copy Lead Source Temp to Lead Source.
You can do a similar thing for fields to append, make Notes Temp, then make a workflow - if Notes is not blank, append Notes Temp to Notes, if blank - copy Notes Temp to Notes.
Immutable hs_analytics_souce, hs_analytics_souce_1, hs_analytics_souce_2 fields are helpful to understand the first touch. But allowing leadsource to be updated when it already set shifts attribution to secondary touches. That is really misleading.
Furthermore, we ideally should be able to turn on a feature that allows us to manually check updates to data to make sure good data isn't being overridden with garbage. For instance, it would be good to be able to review all data that has filled in a form form and review it. At the moment, all I can see is if we do that manually for each form. Should be able to select any form. Can do last modified but that could include uploads.
The inability to do this is really throwing me for a loop.
We used this option constantly in Marketo to append notes so we could create a clear log of history for sales reps. Can the ability to append a text property PLEASE get added???
I have a solution for this. It is an integration in Hubspot called Insycle - which is available from the integrations marketplace. I had a demo yesterday and it does exactly what is needed and updates live straight back into Hubspot. https://www.insycle.com/.
Oh my gosh yes use Insycle for this! It integrates absolutely seamlessly with HubSpot and is so freaking quick. I am amazed by how quickly you can do things like this. It updates in real time and you can click the contact and open it right in HubSpot. Plus, you can preview your changes before actually pushing them live in things like merging contact records. It does what you're looking for and a ton more too. I'm in love with this tool. https://www.insycle.com/.
I tried insycle but it did not work for us - maybe because we hve tons of contacts and companies. Anyone here use Insycle for 400k or more contacts? If yes - how is your experience? How long does it take to do queries?
This is so critical. Used to have this functionality in Act-On before we moved to HubSpot. Expecially important when you're dealing with large enterprise companies
