HubSpot Ideas

kathigross

Unsend Email in the HubSpot Email Platform

We need this option! Unless we send from Gmail, we cannot "unsend" from Hubspot. Using HubSpot to send emails is a better option for me and I need a way to "unsend" from the platform. 

79 Replies
kmoghaddam
Member

Yes, I need undo send. Thanks 

JTamphya
Member

I've been waiting for so many years already.

Can't we know what is the ranking of that option? 🙂

KKoval
Member
Agree!
JAlmonte16
Member

Yes, undo send would be a much needed feature. Our team sends emails through HubSpot tickets. Sometimes we make a minor error and have to correct it with a follow-up email.

mannsuper07
Member

The lack of this feature has me sending emails in Gmail instead of Hubspot.
I WANT TO STAY IN HUBSPOT to send emails...
Please add this feature.
Thank you!

JEaton39
Member

This would be so useful! It is so easy to accidentally write a message in the email tab instead of comments tab as they are so close together!

OPanjwani
Member

I totally agree, sometimes there could be mistakes and we should have that capability to unsend or recall sent emails and correct our mistakes.

SZhang0
Member

totally. it will be amazing to have this function

taryn1
Member

+1 our team is having a hard time feeling confident with emailing through hubspot due to the lack of this feature

CarolineJames
Participant

we would love to see it ❤️

APerezgrovas
Member

I have a suggestion that I believe would greatly enhance the user experience for many of us who rely on HubSpot for email communications.

It would be incredibly useful to have an "Undo Send" button for emails, as Gmail has.

masn79
Member

Every company needs this!

DJones52
Member

+1 on this!

CRoberts46
Member

more than 4 years later, yet here I am saying "same here". come on Hubspot this should be a basic feature

MWoolley9
Member

pretty mind-boggling how this feature isn't standard and not added yet since it's been an idea for over a year.

SBattershell
Member

HubSpot let's go already. This has 235 upvotes! Sales teams especially need this!!! This should've been done. 

arielowens
Participant

I just had a team member ask if this was possible in Hubspot, very similar to other email platforms like Gmail. Would love this option! 

KLeon1
Member

We've been patiently (and not so patiently) asking for this update for four years.  Many of us work very quickly when emailing and a little typo is bound to happen every now and then... to be able to unsend and make those edits allows us to save face and provide a more professional reception on the customer end.  I've been a hubspot user for all of one month and I've already found this submission... that's how quickly I needed it.  Please roll this out!  We beg of ye.

MDavis499
Member

PLEASE DO THIS FEATURE. Especially in the Inbox with the conversation threads, where a few times now I have been typing a reply to one person, go to hit send and then at the same second another person in the thread replies, re-assigning my email to send to the wrong person! I've sent clients internal team conversations by accident because of this.