HubSpot Ideas

Unit of time within a report

HubSpot does not currently have a functionality that will allow you to select the desired unit of time within a report.

 

Our company has KPI's we try to hit each quarter and having the most accurate information is vital to keeping track of the data.  We rely heavily on reporting for many of our KPI's. 

 

An example of one of the KPI's revolves around efficiency and we require to know how much time a rep is on a chat with each customer.  Is it 3 minutes? Or 2 minutes and 48 seconds?  Right now Hubspot only shows us in the nearest minute, rounded up. We need it to show us the exact time.  Hours, Minutes, and Seconds. 

 

It would be great if this functionality could be added as a feature! Thank you. 

Mises à jour HubSpot
Statut mis à jour : In Planning
April 06, 2021 12:57 PM

3 Commentaires
Statut mis à jour : In Planning
dmastin
Équipe de développement de HubSpot
 
YiRui_Chua
HubSpot Employee

Hey @dmastin !

Wondering if we have any updates? (: Saw that this is marked as "In Planning" since 2021. Wondering if we have any updates? Customer would like to see "Time beween" reports in hours instead of the default minutes.

Thank you!

LSpence
Membre

This would be great for us as well! I wonder if there is any update.