HubSpot Ideas

akiim

Unbounce contacts in bulk

It would be great if Hubspot have any possibilities to unbounce contacts in bulk who's mailboxes are full.

Mises à jour HubSpot
June 12, 2020 08:19 AM

Hi @EvaWaldinger when bounces are caused by a blocklisting we do not mark the contacts ineligible for future sends, therefore--as long as the bounces were categorized correctly--there should be no need for unbouncing.

Also, if we ever notice that one of our shared IPs is experiencing bounces due to a blocklisting then we will stop using that shared IP until we get the listing resolved. The result is far fewer bounces do to IP reputation. Typically blocklistings (that cause significant bounces) are resolved within 24-48 hours.

7 Commentaires
EvaWaldinger
Membre

We have more than 22.000 Bounce-Contacts. Many of them are bounced because of a blacklisted server. To correct these bounces I would have to look through all 22.000 contacts and change it manually. This is just not possible. It would be great if you could implement a function to unbounce contacts that have been bounced because of a server of yours beeing on a blacklist. 

paxton
Équipe de développement de HubSpot

Hi @EvaWaldinger when bounces are caused by a blocklisting we do not mark the contacts ineligible for future sends, therefore--as long as the bounces were categorized correctly--there should be no need for unbouncing.

Also, if we ever notice that one of our shared IPs is experiencing bounces due to a blocklisting then we will stop using that shared IP until we get the listing resolved. The result is far fewer bounces do to IP reputation. Typically blocklistings (that cause significant bounces) are resolved within 24-48 hours.

ELabuschagne
Membre

We have 25000+ hard-bounced contacts. Anyway to bulk unbounce them in order to start clean and then maintain the database as it would be time-consuming to unbounce that amount one by one?

melissachowning
Participant | Partenaire solutions Platinum

This is becoming an issue for our clients. We need the option to unbounce in bulk when we can clearly demonstrate a valid contact. There are too many to do it manually. 

DSchnepp
Membre

The lack of batch unbouncing has been called out since at least 2017 per a quick Google search. How is this not fixed yet? 

Shaleth
Membre

Still an issue - I hope it's being worked on.

Stelvin
Membre

Did anyone find a solution to this? I am currently sitting here unbouncing 1000s of contact one person at a time. We use this platform for internal corporate communications and the emails are 100% accurate... plus being in the APAC region it seems like HubSpot support are NEVER online and email tickets take so long to resolve.