URGENT: enable DKIM authentication for HubSpot Starter

Hi there,


We recently looked at onboarding a client to Marketing Starter from Mailchimp, all during the time that HubSpot was switching from Basic to Starter. It appears there is a rather concerning lack in functionality that could be a dealbreaker, and isn't indicated anywhere on the pricing page.

I'm sure HubSpot is well aware that without being able to properly authenticate an email sending domain, emails are likely to land exclusively in junk folders, particularly with Outlook, thus rendering one of the major, if not the most important functionalities of the product, rather unfit for purpose. 

This is a basic feature that even Mailchimp does as standard! Why this has been taken away is baffling. I'm told this is a limitation the product team is well aware of, and that my feedback, along with that of other Marketing Starter customers, is being taken into serious consideration - as it should be.

Support could not provide a timeline for re-instating this feature, but doing so should be a real priority in order to make the prodct viable. 

HubSpot updates
URGENT: enable DKIM authentication for HubSpot StarterHubSpot Product Team
changed to: In Planning
01-14-2019

Hi all, wanted to share some good news here, we're actively working on bringing the Email Sending Domain feature from Marketing Hub Professional down into Marketing Hub Starter asap. As I have updates on this I'll be sure to let you know. Thanks!

URGENT: enable DKIM authentication for HubSpot StarterHubSpot Product Team
01-14-2019

Hi @lachlanmacdonal provided we don't experience any issues with the rollout it should be this quarter.

URGENT: enable DKIM authentication for HubSpot StarterHubSpot Product Team
changed to: Delivered
05-19-2019

Hi all, just a quick update that the ability to connect an email sending domain is now available to all Marketing Hub Starter customers. You can find instructions on how to connect one here: https://knowledge.hubspot.com/articles/kcs_article/cos-general/how-to-connect-your-email-sending-domain

 

Thanks again for your feedback.

25 Replies
JoeDavies Esteemed Contributor | Gold Partner
Esteemed Contributor | Gold Partner

@Shay This was in line to be finished in Q1, do you have an update on where it's up to? Thanks, Joe

kevinbflanagan
Occasional Contributor

@JoeDavies 

Hey Joe,

 

I asked about this a few weeks ago and it's currently in beta.  A HubSpot rep was able to ungate the beta for me.  I instantly saw my open rates go up!

Best,
Kevin

JoeDavies Esteemed Contributor | Gold Partner
Esteemed Contributor | Gold Partner

Hey @kevinbflanagan - thanks for the heads up!

Best,
Joe

inboundshop
New Contributor

@JoeDavies I was able to get this ungated today for one of my clients too! So glad this feature is here for Marketing Starter.

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hi all, just a quick update that the ability to connect an email sending domain is now available to all Marketing Hub Starter customers. You can find instructions on how to connect one here: https://knowledge.hubspot.com/articles/kcs_article/cos-general/how-to-connect-your-email-sending-dom...

 

Thanks again for your feedback.