URGENT: enable DKIM authentication for HubSpot Starter

Hi there,


We recently looked at onboarding a client to Marketing Starter from Mailchimp, all during the time that HubSpot was switching from Basic to Starter. It appears there is a rather concerning lack in functionality that could be a dealbreaker, and isn't indicated anywhere on the pricing page.

I'm sure HubSpot is well aware that without being able to properly authenticate an email sending domain, emails are likely to land exclusively in junk folders, particularly with Outlook, thus rendering one of the major, if not the most important functionalities of the product, rather unfit for purpose. 

This is a basic feature that even Mailchimp does as standard! Why this has been taken away is baffling. I'm told this is a limitation the product team is well aware of, and that my feedback, along with that of other Marketing Starter customers, is being taken into serious consideration - as it should be.

Support could not provide a timeline for re-instating this feature, but doing so should be a real priority in order to make the prodct viable. 

18 Replies
JoeDavies Top Contributor | Gold Partner
Top Contributor | Gold Partner

Hi there,


We recently looked at onboarding a client to Marketing Starter from Mailchimp, all during the time that HubSpot was switching from Basic to Starter. It appears there is a rather concerning lack in functionality that could be a dealbreaker, and isn't indicated anywhere on the pricing page.

I'm sure HubSpot is well aware that without being able to properly authenticate an email sending domain, emails are likely to land exclusively in junk folders, particularly with Outlook, thus rendering one of the major, if not the most important functionalities of the product, rather unfit for purpose. 

This is a basic feature that even Mailchimp does as standard! Why this has been taken away is baffling. I'm told this is a limitation the product team is well aware of, and that my feedback, along with that of other Marketing Starter customers, is being taken into serious consideration - as it should be.

Support could not provide a timeline for re-instating this feature, but doing so should be a real priority in order to make the prodct viable. 

I've posted this in the ideas section here:
https://community.hubspot.com/t5/HubSpot-Ideas/URGENT-enable-DKIM-authentication-for-HubSpot-Starter...

I recommend anyone using HubSpot Starter to add their two cents there! 

dijytal
New Contributor

Cant believe this still has to be brought up.

elvakennedy
New Contributor

After recommending HubSpot to a client and purchasing on their behalf I found this out the hard way. Hope this is fixed asap.

lachlanmacdonal
Occasional Contributor

Please can we get this sorted so i dont have to return back to Mailchimp

EmilieB42
New Member

Hello,

I recently sent my first emailing with hubspot and realize that the "from address" was not mine but a complicated one with "hubspot" branding in it.

I opened a ticket to realize that it was a feature only available for the pro version. I think it is a basic feature that should be accessible to everyone as it is in a free software such as mailchimp. 

Or at least, it should be better communicated in the packs. In the starter pack it says "branding removed" so we don't expect to see soéething like this just after...

 

Thank you.

 

Emilie

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Hi @EmilieB42, I have some good news on this, we're actively working on providing the Email Sending Domain feature (which provides the ability to remove that "sent via HubSpot" messaging as part of the Marketing Hub Starter product asap. I'm going to merge this idea into https://community.hubspot.com/t5/HubSpot-Ideas/URGENT-enable-DKIM-authentication-for-HubSpot-Starter... as it's the same feature, but wanted to give you a heads up.

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Hi all, wanted to share some good news here, we're actively working on bringing the Email Sending Domain feature from Marketing Hub Professional down into Marketing Hub Starter asap. As I have updates on this I'll be sure to let you know. Thanks!

dijytal
New Contributor

Woohoo!

lachlanmacdonal
Occasional Contributor

@Shay Is this happening in this quarter this year or is this happening ever faster as we all hope. I am sure you are well aware there are many persons who have not complained.........so this will be great for many many clients.

Rock on and sort asap

LMK

thanks

Lachlan

HubSpot Product Team
HubSpot Product Team

Hi @lachlanmacdonal provided we don't experience any issues with the rollout it should be this quarter.