I was surprised this wasn't already a feature of HubSpot, especially where our databases are filled with our lead's information. I would like HubSpot to add 2FA to their system. Something we can integrate with Google Authenticator would be ideal. It adds an extra layer of security that we would appreciate.
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Hey all! I wanted to update on this thread to solicit some feedback around a new 2FA development we're currently rolling out. It will allow admins on an account to assist their users with getting their 2FA removed, & not require contacting the HubSpot support team. Currently, this functionality is available only for users who are on one HubSpot account. If you'd like to try this new functionality, please shoot me a direct message including your hub ID, & I can get you set up.
@moodoir yes, it's been released to all HubSpot users at this point. Even though it's no longer in beta, we practice iterative development so feedback is always helpful, and we're likely to make changes/improvements in the future. Feel free to shoot me a message or post here if you have any feedback!
@tonyhunter it is not currently possible to require your users to use two factor authentication. We have heard this feedback during the beta, and will likely support it in the future.
Re: Two-factor authentication for HubSpot portal - changed to: Delivered
I'm happy to be able to announce that two-factor authentication is now available for all HubSpot users. Individual users can enable two-factor authentication by visiting their profile and preferences in their HubSpot account. For more information on getting set up, you can visit ourknowledgebase documentation.
Super happy this rolled out. I am implementing hubspot across the organization (not just sales) and the roll out of this feature will make it easier to get buy-in.
@tonyhunter it is not currently possible to require your users to use two factor authentication. We have heard this feedback during the beta, and will likely support it in the future.
We’d really like a SAML identity source so we can manage users centrally and make 2FA mandatory, plus use the more sophisticated features our SSO product gives us. Will this be happening do you think?
@moodoir yes, it's been released to all HubSpot users at this point. Even though it's no longer in beta, we practice iterative development so feedback is always helpful, and we're likely to make changes/improvements in the future. Feel free to shoot me a message or post here if you have any feedback!
to second what neilw is saying - it would really nice to see who has it enabled.
It would also be nice for Super Admins to:
Be able to force a user to re-enroll (say if they lose their phone and don't have backup codes)
Disallow SMS and mandate an authenticator app as a method as the SMS method has been proven to have some vulnerablities.
Lastly the use of Language which specifies Google Authenticator is confusing to less technical users. Other Authenticator Apps work (Microsoft, Salesforce, Duo). Referring to it as Authenticator App would be less confusing.
I forgot my phone the other day and it was a 48 hour turnaround time by HubSpot. I had to ask an external admin to register me on my personal email address to get back in. All a bit painful really. There has to be a better back up plan.
Although having 2FA now available via SMS, our company uses Duo Access Gateway and unfortunately I've just heard this isn't on HubSpot's roadmap. Surely this isn't a big development?
Just to let the forum know we have got fed up waiting for Hubspot to deal with this and have cancelled and are implementing Salesforce who have proper 2FA which we will be operating through OKTA.
I suggest that all of you concerned about security and user managment urgently consider moving away from Hubspot. The cost of not doing so could far outweigh the cost of moving.
Hey all! I wanted to update on this thread to solicit some feedback around a new 2FA development we're currently rolling out. It will allow admins on an account to assist their users with getting their 2FA removed, & not require contacting the HubSpot support team. Currently, this functionality is available only for users who are on one HubSpot account. If you'd like to try this new functionality, please shoot me a direct message including your hub ID, & I can get you set up.
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