Turning of the CSAT on chat when no agent response
It was confirmed to me that, the Customer Satisfaction Survey following each chat at the moment can not be tied to a chatbot chatflow branch action or limited to interactions made within it. The feature is currently designed to only trigger any time the chat comes to a end no matter the ending.
Our chatflow creates a ticket when no agent is avalible. We don't then want the unanswered customer to be ask "how satifised they feel".
Presently we will have to turn the survey on and off according to whether we are available which can vary throughtour the day. Outside office hours we may forget to unpublish the survery. Not a practical soultion to using this great tool.
