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Turn off email transcript sent to visitor for chat

The ability to turn off the chat transcript that is sent via email after having a conversation would be nice.

HubSpot updates
Turn off email transcript sent to visitor for chatEquipo de producto de HubSpot
Re: Turn off email transcript sent to visitor for Messages - changed to: In Planning
08-23-2018

Turn off email transcript sent to visitor for chatEquipo de producto de HubSpot
changed to: Delivered
10-23-2018

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

23 Comentarios
sarahedvat
Nuevo colaborador

Yes, please enable us to turn off the transcript.

It is not necessary to receive that in email and it's annoying to the recipient.

I am not using this feature at all because of this.

Equipo de producto de HubSpot
Equipo de producto de HubSpot
Estado actualizado a: Delivered

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

sarahedvat
Nuevo colaborador

I found it, this is awesome! Thank you Emoticono feliz