Turn off email transcript sent to visitor for chat

The ability to turn off the chat transcript that is sent via email after having a conversation would be nice.

HubSpot updates
Turn off email transcript sent to visitor for chatHubSpot Product Team
changed to: Delivered
10-23-2018

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

Turn off email transcript sent to visitor for chatHubSpot Product Team
Re: Turn off email transcript sent to visitor for Messages - changed to: In Planning
08-23-2018

23 Replies
sarahedvat
New Contributor

Yes, please enable us to turn off the transcript.

It is not necessary to receive that in email and it's annoying to the recipient.

I am not using this feature at all because of this.

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

sarahedvat
New Contributor

I found it, this is awesome! Thank you Smiley Happy