HubSpot Ideas

Jsabin

Turn off email transcript sent to visitor for chat

The ability to turn off the chat transcript that is sent via email after having a conversation would be nice.

Actualizaciones de HubSpot
Re: Turn off email transcript sent to visitor for chat - changed to: Delivered
October 23, 2018 08:58 AM

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

Re: Turn off email transcript sent to visitor for Messages - changed to: In Planning
August 23, 2018 06:04 AM

23 Comentarios
sarahedvat
Miembro

Yes, please enable us to turn off the transcript.

It is not necessary to receive that in email and it's annoying to the recipient.

I am not using this feature at all because of this.

Estado actualizado a: Delivered
hroberts
Equipo de producto de HubSpot

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

sarahedvat
Miembro

I found it, this is awesome! Thank you 🙂