Turn off email transcript sent to visitor for chat

Jsabin

The ability to turn off the chat transcript that is sent via email after having a conversation would be nice.

HubSpot updates
Re: Turn off email transcript sent to visitor for chat - changed to: Delivered
Oct 23, 2018

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

Re: Turn off email transcript sent to visitor for Messages - changed to: In Planning
Aug 23, 2018

23 Replies
simonsmith
Participant

 Please, this is essential. We either need to be able to turn it off, or edit the template the way we can with other assets.

Zapponi
Member

We need the ability to turn off and personalize the domain which appears in CTA "Visit www.--"

PetriM
Member

We lost one case because of this feature. Potential customer got after chat that transcript via email and got angry that we have his email address without asking it. Have to get this ability to turn off that feature!

mgfpacheco
Member

Please we need this! turn off or personalize this function is essential. Hubspot, help us!

Gemmaw
Participant

Agree - it would be good to both turn of the feature and also have our own company branding at the bottom of the transcript

packbgr
Member

Absolutely need the ability to turn this off

Wisecrop
Member

Please HubSpot team, implement this feature ASAP!!

niren
Member

This seems like an obvious feature to have implemented already. Is there a reason why this feature doesn't exist? I like to control my emails, branding etc.

niren
Member

This is a no brainer. The transcript feature is nice, but as it's currently built, users have no control over what content is sent. That's odd. This tool is extremely useful but has handcuffs attached. I'd love for this to a useable feature on Hubspot. Please fix asap.

percy
Participant

 Do it!! We really want to adjust the chat-transcript to use our own branding here. 

Mark1
Contributor

Ability to turn off or at a bare minimum to customise is essential. Come on HubSpot.

bastienmeaux
Participant

A must-have !

Thanks

Daniël
Participant

This is an important feature, at least the possibility to turn off. Thanks

Status updated to: In Planning
hroberts
HubSpot Product Team
 
nicolemaus1
Member

We definitely need the ability to turn this off.

Jigsaw_jessie
Member

Yea it is pointless it send the chat transcript to the customer, and could get some companies in hot water over regulatory issues. Please give the option to turn off this function 

BoldRetail
Member

Yes - PLEASE do this. This should be a very easy fix for HubSpot... Just turn it off.

 

It needs to be completely up to your clients whether or not they want to send a transcript to their visitors. I'd definitely prefer not to... Too much annoying "traffic" to our customers and very confusing.

 

Just put an option in the chat tool please.


Thanks

onwire
Member

Please disable this feature or provide customer with ability to turn off or customize the response.

Bill-Stepec
Member

It is CRAZY you guys never anticipated this response from your users (and subsequently, our website users). Please add the ability to disable chat transcripts ASAP. 

paulaclaro
Member

Yes, this is essential! Very annoying to have clients receive a strange summary of their chat conversation.