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Turn off email transcript sent to visitor for chat

The ability to turn off the chat transcript that is sent via email after having a conversation would be nice.

HubSpot updates
23 Commentaires
sarahedvat
Nouveau contributeur

Yes, please enable us to turn off the transcript.

It is not necessary to receive that in email and it's annoying to the recipient.

I am not using this feature at all because of this.

Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : Delivered

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

sarahedvat
Nouveau contributeur

I found it, this is awesome! Thank you Smiley heureux