Turn off email transcript sent to visitor for chat

The ability to turn off the chat transcript that is sent via email after having a conversation would be nice.

23 Replies
New Contributor

Yes, please enable us to turn off the transcript.

It is not necessary to receive that in email and it's annoying to the recipient.

I am not using this feature at all because of this.

Status updated to: Delivered
HubSpot Product Team

I'm very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.

New Contributor

I found it, this is awesome! Thank you 🙂