HubSpot Ideas

SamOrton

Trigger a workflow for unassigned live chats

There is no  way to set an internal notification for my sales team when live chats are unassigned and therefore missed.

 

Since there is no property value that is set for unassigned chats, you can't let anyone know. Otherwise you could simply setup a notification. It would be incredibly helpful if a  functionality like this existed. 

 

Thanks,

Sam