Trigger Sequences from Meetings Cancellation
I run a Chiropractic business and one of the biggest problems we face is that when someone cancels an appointment/meeting there is no automated way to follow up with them. I thought/was told on sign up that i would be able to use sequences to automate this service. I'm really disappointed to see that this is currently possible as this was one of the main reasons I joined hubspot.
What i need to happen is:
Triggor: someone cancels and appointment online/or i cancel it in office in response to an email/text/call
Action: a sequence is added to that persons profile
They are sent an email saying sorry to see you cancelled, you can rebook by following this link...
If no meeting is booked then another email is sent a few days later: 'we see you didn't manage to rebook, why is this etc'
If no appointment is booked after 10 days they are sent the 'break up email'
If no appointment is booked - then the sequence closes, and their lead status is changed to inactive
(They can then be targeted via social media, and can be added to the monthly emails from the practice)
if at any point in this sequence the person makes an appointment then the sequence is ended.