Currently, if a customer comments on a blog post, other readers or blog managers in HubSpot can reply to that comment. When doing so, however, the original poster does not receive a notification email letting them know that their comment has been responded to. As a result, community managers, blog editors, and other marketing folks working with the blog either have to hope that the original poster decides to come back, or take the additional step of emailing that contact to let them know that their comment has received a response.
When commenting on a blog post, ideally the commenter would be able to check a box indicating that they want to be notified of responses to their comment.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.