Translate chat transcript email to contact's language

When customers fill out their email address in the live chat (Messages), they get an email in English.

 

Could this mail be translated in the customer's language? Our website is also multilangual and it's not such a nice experience to get an English mail when you've filled out your address on a French website.

HubSpot updates
1 Reply
bastienmeaux
New Contributor

Hi,

We're using the Messages feature included in Sales Pro. When the visitor gives his email address, he automatically receives the chat transcript. Great! But even if the conversation is correctly shown, the email text/titles remain in English with no possibility to change the language.

Best,