Transactional + Marketing emails visible in Ticket history
It would be helpful if both transactional and marketing emails were visible in the associated ticket record. We use tickets to track production for customers and have automated (via workflow) communication to individuals on those tickets through to fulfillment. We don't send these communications as templates because they cannot be branded. But when you click into a production ticket you can't see any of this communication without then clicking into the individual contact record of customers associated with the production ticket. Please enable the option to associate these emails with a specific ticket OR the ability to toggle on/off visibility of every option of communications (conversations too) on a ticket level. Thanks!
Hi team! this would be a useful feature for the users so they don't have to track the marketing emails at the contact level. any updates would be appreciated.
This is needed. Automation is great, but visibility is also important. Seems like a huge oversight that there is not more control over automated email visibility at different object levels. Especially having just invested in Transactional email... Massively disappointed.
I am at a user conference for my company's customers and this has come up as a significant inconvenience that the workflows that trigger reminders for customers to respond on our tickets don't get associated with those tickets and so responses to those emails create new tickets.
This would significantly increase our customers' ticket interactions.
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