Tracking Internal Email Notifications

[HJohnson3]

Currently, there is no way to track internal email notifications. If the intended recipient recieved or opened the notification. 

This is pretty detrimental to tracking internal communications within our organization. Specifically for internal email notifications that are tied to lead generation and contact creation. 

[SJones22]

I agree, this would be helpful! 

I'd like to set up a workflow like this:

1. Customer submits a non-HubSpot form with the name xxx

2. Internal email notification is sent to contact owner.

3. If owner doesn't open email notification within 24 hours, send internal email communication to another specified user(s).

[Melly2022]

Agreed, 

We need visibility if the notifications are being received and opened internally.