We have software data sheets in the File Manager that we link to on our site for customer download. We need to have the ability to track how many times these pdfs are downloaded for viewing, as well as being able to see what web pages these linked documents can be found.
Super disappointed to see this is now set to "Not Currently Planned". Being able to track engagement, downloads, views, etc. with files is a huge need, and something that is standard in several Hubspot competitors. Hoping this can be re-prioritized in 2023, especially given the clear interest from so many customers in this feature.
Bumping this one up! I recently created an e-book as part of our team's content strategy and uploaded it into my Marketing files. However, there is no way to track this from either the Sales or Marketing Dashboard (as we typically do for email template performance). It would be great to have this feature!
Also disappointed by "not currently planned". This is crucial for e-mail marketing. How isn't this available in software this size? Simple open status in contact activity would do for now. I hope HubSpot reconsiders this feature...
Disappointing that this capability is not available. We manage a site that has numerous documents that are not gated for regulatory purposes. I see that we can specify the standard Hubspot CDN URL with one of the domains we have configured in Hubspot. Maybe Hubspot could allow us to enter a Google Analytics tracking ID and we could track as visits in GA????
We migrated to Hubspot, eager for the more robust functionality it offers. We have spent 2 months trying to figure out how to track user engagement of files in the file system and now confirmed it's not possible. Our prior Marketing Automation tool, (Sharpspring) had this functionality out of the box. I'm really surprised this is not available with Hubspot. Would love to see this get on the roadmap for 2024.
Agreed! We also require the capability to monitor downloads or views of a PDF when we share its link! Please prioritize the development of this functionality!
Agreed! I was very surprised that this feature did not already exist. We should be able to track the number of times a document is downloaded and who downloaded it.
I can't comprehend why they parked this, the feature is already implemented on "documents" but they can't seem to simply expand it to cover "files" as well. We would like to use "documents" just for the sake of tracking but it just wouldn't allow us to simply pull 1 link or even select 1 of the previously generated links to reshare. One "document" of ours have 23 generated links, we can't see a list of all previously generated links. Another frustrating setting for "documents" is you can't generate a link without a recipient email - so what if you are planning to use it on marketing emails and landing pages then you can't use it? Files is also readily available in both webpage and email designer/builder but "documents" isn't. Also, when viewing the generated links, viewer will actually have an option to book a meeting and/or email the user who generated that link, however, we cannot set or change the user on that feature, it will and always be the user who generated the link. "Documents" also lack a proper dashboard compared to other tracked assets such as marketing emails and landing pages.
I know that the thread originally asks features to be added to "files" but if HubSpot can't extend "documents" features to "files" then do it the other way around. Have "documents" adopt some features that "files" and other trackable assets have:
a proper sidebar for file details and a fixed gerenal-use link
a dashboard includes comprehensive reports tracking information
list all generated links and its details such as created time and user
make it accessible on builders such as marketing emails and landing/web pages as an additional option when setting up links and buttons.
Any thoughts of revisiting this idea now that it's 2024? This would be a great feature to have to help our Marcomm team track their KPIs and would save me tons of time!
