Tracking Documents from File Manager

mfinocchiaro

We have software data sheets in the File Manager that we link to on our site for customer download. We need to have the ability to track how many times these pdfs are downloaded for viewing, as well as being able to see what web pages these linked documents can be found.

98 Replies
davidm
Member

Agreed - important to track 'ungated' items...

dysell
Member

Totally agree. This is becoming crucial for us. 

AlexGallo
Participant

 Absolutely agree.  It is nice to be able to see how much time spent on the pages, but what we are seeing is the vast majority of people opening a multi-page file and stay on page one.  Either we are wasting our time sharing documents through HS or everyone is downloading it, which would be important for us to know.  Please do add this feature.

SvetSli
Participant

Absolutely agree. It would be great to be able to track all of our docs in file manager. Or have some sort of reporting available on a link of a document since we promote it multiple places and would love to know where it performs the best. 

AmandaF
Participant

Agreed. Please add this! We are new to HubSpot and very disappointed to find it lacks such basic tracking that can be critical to inbound marketing. 

AndreaWeir
Member

Agreed. Marketing files in the file manager should have the exact same tracking and analysis capabilities as sales documents.

eriklarson
Member

Ditto. It is critical for content-driven lead nurturing to track actual downloads of white papers, case studies, etc. as part of lead scoring.

Daveonearth
Participant

Really necessary feature. 

DaveE
Participant

This is functionality that is desperately needed. We have lots of documents hosed in HubSpot and we need to be able to attribute contact properties to contacts based on what files they download. How has this functionality not been introduced yet? It is clear from this thread that lots of people need it.

Olivia_Townsend
Participant

I would also love to track views on uploaded Files. 

Daveonearth
Participant

You can do this if you add the file to sales document and share the link. 

 

 

ClaireHsu
Participant

With Pardot, it can show what contacts have viewed/downloaded a files stored on the Pardot server, same thing as the HubSpot file manager. It seems a very essential feature of any marketing automation tool and when it comes down to digital marketing and asset tracking. Please add this feature please!

cclaffey
HubSpot Product Team

Hi everyone, thank you for your feedback here. While there is no official update at this time, this is something that is on our team's radar; there are no definitive plans on our roadmap for this but it is something that our team is aware of.

Status updated to: Idea Submitted
cclaffey
HubSpot Product Team

Currently leaving this as 'Idea Submitted' since there are no definitive plans on our roadmap but it is something that our team is aware of. 

Harris
Participant

It would be great to see this feature. Thanks cclaffey.

SebastianT
Participant

Fully agree. Would be awesome to have!

259552
Member

This is critical for us!

SamAdler
Participant
jack_lav
Participant

Um, no disrespect intended, but did you notice that my idea was submitted in March 2018?

 

SamAdler
Participant

Hey Jack

Oh, i didn't notice that. However, i did notice that this one only has 7 votes, and the other one has 72, so it has a better chance of getting implemented.