Tracking Documents from File Manager

We have software data sheets in the File Manager that we link to on our site for customer download. We need to have the ability to track how many times these pdfs are downloaded for viewing, as well as being able to see what web pages these linked documents can be found.

85 Replies
New Contributor

Agreed - important to track 'ungated' items...

Occasional Contributor

Totally agree. This is becoming crucial for us. 

Occasional Contributor

 Absolutely agree.  It is nice to be able to see how much time spent on the pages, but what we are seeing is the vast majority of people opening a multi-page file and stay on page one.  Either we are wasting our time sharing documents through HS or everyone is downloading it, which would be important for us to know.  Please do add this feature.

Occasional Contributor

Absolutely agree. It would be great to be able to track all of our docs in file manager. Or have some sort of reporting available on a link of a document since we promote it multiple places and would love to know where it performs the best. 

New Contributor

Agreed. Please add this! We are new to HubSpot and very disappointed to find it lacks such basic tracking that can be critical to inbound marketing. 

Regular Contributor

Agreed. Marketing files in the file manager should have the exact same tracking and analysis capabilities as sales documents.

Visitor

Ditto. It is critical for content-driven lead nurturing to track actual downloads of white papers, case studies, etc. as part of lead scoring.

Regular Contributor

Really necessary feature. 

Occasional Contributor

This is functionality that is desperately needed. We have lots of documents hosed in HubSpot and we need to be able to attribute contact properties to contacts based on what files they download. How has this functionality not been introduced yet? It is clear from this thread that lots of people need it.

Occasional Contributor

I would also love to track views on uploaded Files. 

Regular Contributor

You can do this if you add the file to sales document and share the link. 

 

 

Occasional Contributor

With Pardot, it can show what contacts have viewed/downloaded a files stored on the Pardot server, same thing as the HubSpot file manager. It seems a very essential feature of any marketing automation tool and when it comes down to digital marketing and asset tracking. Please add this feature please!

HubSpot Product Team

Hi everyone, thank you for your feedback here. While there is no official update at this time, this is something that is on our team's radar; there are no definitive plans on our roadmap for this but it is something that our team is aware of.

Status updated to: Idea Submitted
HubSpot Product Team

Currently leaving this as 'Idea Submitted' since there are no definitive plans on our roadmap but it is something that our team is aware of. 

Occasional Contributor

It would be great to see this feature. Thanks cclaffey.

Occasional Contributor

Fully agree. Would be awesome to have!

Occasional Contributor

This is critical for us!

Regular Contributor
Occasional Contributor

Um, no disrespect intended, but did you notice that my idea was submitted in March 2018?

 

Regular Contributor

Hey Jack

Oh, i didn't notice that. However, i did notice that this one only has 7 votes, and the other one has 72, so it has a better chance of getting implemented.