Track Account User Activity Tracking

Would like the ability to view the account log-in activity of our Sales and Marketing users. Currently we have no way of knowing whether someone is logging into the system and using it or not. 

HubSpot updates
Status updated to: Delivered
Nov 13, 2019

Status updated to: In Beta
Nov 5, 2019

Hi everyone,

 

There are a couple different ideas mentioned among the comments here, and I believe we should have some good news for you on each. 

 

1) Last login - We're opening a beta for Pro & Enterprise customers that shows Last Login information in User Settings. If you would like access please fill out this form: https://forms.gle/PQvL8N5iyL2eL9Sb6

 

2) Sales Activity reporting - We've recently released a new Sales Productivity Report (in Reports > Analytics Tools > Sales Productivity) that shows all activities by user. For any feedback on that report, feel free to respond via the feedback tool on that page, or by emailing me at lars (at) hubspot.com 

 

3) Audit log - While we don't have a full audit log available today, this is something that our team is looking at and is being planned.

 

Best,

Lars

For any other questions, please don't hesitate to reach out (email listed above).

Apr 6, 2017

Hey @Pippa I"ve merged your feature request with the one above, so that all comments are votes are kept in the same place. If you Kudo the post above you can add to the vote count - thanks!

78 Replies
Occasional Contributor

We are new to Hubspot and it would be extremly helpful to have the ability to see the login acitvity during the implementation. 

New Contributor

I agree 100%!

Top Contributor

This idea is definitely needed in order to effectively assess the KPIs of sales agents. Even a basic login history would be extremely helpful.

New Contributor

Definetly need basic log-in history, asked for this feature before

Regular Contributor | Platinum Partner

Something like this used to be possible in the Content Home (like back in 2014). Also i would like to add that seeing a history of who changed settings (ie lists & workflows).

New Contributor

Having a report we can customize and send an automated email to management would be extremely helpful. We find our users generating duplicate work because they have to create a list view of the activity so management can scan through them and see details, not just the amount of calls made.

New Contributor

I'm an executive and also want to monitor the activity of all my users.  The Activity Dashboard is a good start, but I'm frustrated bc it only shows two lines worth of text from the "activity", which often isn't quite enough to tell what's really going on.  If only we could configure the number of lines it shows for each item on the dashboard - 3 or 4 lines would probably make a huge difference and include 98% of the useful info!

New Contributor

We need to know which of our users are actually using the product - any kind of user activity report would do.

Occasional Contributor

Hi,

 

My sales colleagues made their own created sequences in Hubspot Sales. I want to show the stats of only their own sequences on their individual dashboards.

 

So it would be great if I can create a custom report based on the sequences.

 

Thanks for upvoting this idea!

 

Greets, Lisanne

Regular Contributor

100% agree. Tracking users logins and activity would be very helpful in optimizing the CRM and giving managers more visibility into the activity of their team members.

New Contributor

Yes, please make this happen... how many more votes do we need? 

New Contributor

We need to be able to see a report on response time. 

Regular Contributor

Sounds like this idea has a lot of support. Any word on if it is being worked on? 

Top Contributor

Nope. Not a peep.

Occasional Contributor

For our Sales KPIs, the missing key reports/filters on the contact property are:

1)  Elapsed time since last contacted

2)  Elapsed time since last lifecycle change

3)  Elapsed time since last deal created

 

With these 3 contact properties we could gain great insight into the contact owner's responsiveness via filtering the contact list and creating a report on the sales dashboard.

 

New Contributor

I completely agree. It's important for every organization to understand how well is the tool being used by their teams and if their investment in licenses are effective.

Occasional Contributor

+1 for needing lead response time, especially by specific list membership so we can track time to first response on inbound leads. Any word on if this feature is being worked on? 

New Contributor

Is there any word on this feature? 

 

It would be helpful to see an activity page on our user's so we can tell who they are corresponding with, calls they're taking, deals, etc

New Contributor

So far no repsonse that I have seen and I havent been told if there is an update.  I really wish they would fix this deficiency.

Top Contributor

Still no word