Re: Track Account User Activity Tracking

Would like the ability to view the account log-in activity of our Sales and Marketing users. Currently we have no way of knowing whether someone is logging into the system and using it or not.

HubSpot updates

77 Replies

New Contributor

We also need reporting functionality that will allow us to see usage/productivity metrics for our Marketing and Sales team.

It is very frustrating to see that this request has been made over, and over, and over since 12/2016 with no action from HubSpot. What's worse is that it seems to be the case for most of the forum posts I come across for features that I'm looking for. Immediately before I started researching this particular topic, I ran into the same situation in a different post that contains hundreds of requests to make it possible to A/B test emails in workflows. Seems like a company with such a massive investment in R&D should be able to move the chains on requests like this?

Sigh...

Regular Contributor

Would also like to give this my upvote.

My specific use case: inherited an instance where everyone and their dog has a user account, and a lot of people in the field are requesting one for menial tasks. I'd like to clean the user database up a bit, but I have no way of understanding which accounts are still in active use and which aren't.

As a HS adminstrator, I'd like to be able to see recent activity of accounts so I can determine if their HS accounts are still required or just cluttering up space.

Top Contributor

This is another feature I think would benefit the usage of Hubspot. We can report on Sales and all users as well.

We would like to use the Hubspot User type as a property for a few cases for Contacts and Companies. BUT Some users would need to be in the dropdown list but may not necessarily need to login to Hubspot. Also as a Security measure, and to audit or investigate user activity.

Thanks in advance

New Contributor

It´s very important when you have external teams or partners.

Occasional Contributor

For us it's also essential to be able to check which user edited/deleted an item. On lists, pages, blogs, emails etc, we can see that attribution on edits, but once the item is deleted we need to contact support to get the timestamp of deletion but the info regarding the user who deleted is not available.

New Member

Please take this into dev stage. It's a basic feature for correct governance. IMO productivity features are not that important... should include at least:

User logins
Any new or edited field in any object in the CRM
Export all data or specific user/team data as CSV
Only accessible for superadmin users

Thank you!

HubSpot Employee

It would be extremely helpful if Admins and SuperAdmins had the ability to audit user interactions such as Log in and out times, How many contacts,deals,companies were created, deleted, modified broken down by user for a given time period. Optiomally weekly, monthly, annually.

-M.Underwood

New Contributor

Is there any feedback as to whether this is on the roadmap? Its such important information for us...

New Contributor

HubSpot -- I agree with @MarkBoulter, what is the status of this request? It has been a on this User Board since 2017?

HubSpot Product Team

updated to:

Hi everyone,

There are a couple different ideas mentioned among the comments here, and I believe we should have some good news for you on each.

1) Last login - We're opening a beta for Pro & Enterprise customers that shows Last Login information in User Settings. If you would like access please fill out this form: https://forms.gle/PQvL8N5iyL2eL9Sb6

2) Sales Activity reporting - We've recently released a new Sales Productivity Report (in Reports > Analytics Tools > Sales Productivity) that shows all activities by user. For any feedback on that report, feel free to respond via the feedback tool on that page, or by emailing me at lars (at) hubspot.com

3) Audit log - While we don't have a full audit log available today, this is something that our team is looking at and is being planned.

Best,

Lars

For any other questions, please don't hesitate to reach out (email listed above).