Would be cool if you would autogenerate a ToC of knowledge base articles from the paragraph headings without wasting too much screen real estate. Maybe an option to toggle on and off? Or a sticky box that scrolls with you? Especially for longer articles, this allows the user to get to his content faster or judge better if the answer is in the article.
So critical to guide users to the right place vs having to build several areticles that relate to each other. This should be like notion does with the table of contents based on headings. Easy and powerful way to improve the knowledge base.
I am so disappointed that the KB we build for our clients can't look like the KB that Hubspot provides their customers.... It's one of the reasons we decided to use Hubspot for our ticketing and customer support. It didn't cross my mind to check that Hubspot offered the same features that exist in their product to people other than themselves 🙃
So many other customer support/ticketing/KB softwares have that tool out of the box. It would be amazing if the current left side menu, where it displays categories, could be toggled to show either categories OR the ToC relevant to the article you're in. Or both? Big sad.
Having the option to generate a ToC based on headings would be ideal and align with other products. At the very least, HS should be able to quickly spin up a ToC if we have already added the anchors. I wonder if the feature is planned?
Still waiting on this, but we're starting to consider alternative platforms as HubSpot is simply years behind where they should be at company their size.
We've just migrated to HubSpot from Intercom and the lack of this feature has caused an import/audit that should take a few hours to take days and days. There is first a lack of the ability to highlight and CTRL+V to paste a URL, requiring clicking around to the link icon. This is surprising in a modern text editor.
Then there is the lack of automatic anchors being created. We have to highlight the heading to become the anchor, copy it, click the Insert button, select Anchor, paste the text, then manually add dashes between all the words (I think I'm getting carpal tunnel!) And don't mess up because it will close out and you have to start all over. Then manually go to the text to be linked, highlight that, and select Insert anchor, find the anchor text, and then click Insert. For every single heading within an article.
If pasting text in the anchor field could automatically add dashes between words, we would save hours. There is AI built into other modules within HubSpot. It seems like this could be possible in this area as well.
If anyone has any tips, please send them our way! 🙏
We had similar issues @AimeeV when we migrated last year. The lack of a TOC component that would auto-update with header text forced me to break-up multiple articles.
The Knowledge base editor is YEARS behind the ball.
We're stuck with a KB with 1,200+ articles AND a separate "Docs" site running on DocFx because the TOC is missing. I need to repeat some above comments, HubSpot has this feature in their own KB, why isn't it available for HubSpot users?
disappointed this wasn't added with the WYSIWIG editor. We're currently migrating content from another KB provider and the dynamically created table of contents in our old tool is a huge time save.
I suggest Hubspot try to migrate their own knowledge base away from blog to the new editor to experience the pain points this creates firsthand—and stop false advertising.
