Timing specifications for chat launcher

I'd prefer to be sending visitors trigger messages when they have been engaging on a specific webpage, say they have been on the page for more than 1minute, the message appears.

HubSpot updates
33 Replies
cursu
Regular Contributor

This feature would be very useful, agreed.

kbarrera
Regular Contributor

+1 as well

It's like jumping a person right when they enter a store saying "what would you like to buy today" instead of smiling, letting them browse and chime in as a helpful resource a few minutes later

Seonza
New Member

Hey, I agree with everyone here. The software is great but it needs this timing feature so badly! It will make the chatflow a super cool thing for engaging with the visitors. Many visitors are very annoyed when the chatflow is triggered immediately. They you've just come to the page and they need some time to check what it is all about. It will make the user experience a way much better. 

 

I hope that you, guys from HubSpot IT department, will add in the nearest future!

Thanks a lot! Thank you for sharing such a great product with lots of people. I hope my feedback is valuable and will help you make your product even better!)) 

 

 

 

STU131
New Member

Cmon Hubspot - let's get this basic customer service feature in already!!!

milliet
New Contributor

Yes please add this in, seems like something rather easy to add in. 

tommitchell
Regular Contributor

YES PLEASE - we need to have the option to display chat upon scroll depth. Too aggressive at the moment when it appears straight away.

miseman
New Contributor

+1 Here

 

This would be an awesome addition. We'll likely be taking ChatFlows off the site as it has been too intrusive

Aadyasha
Occasional Contributor

Hey, @MandyMc I strongly agree with your idea about sending visitors to trigger messages when they are browsing on a specific webpage more than 1 minute.

In a live chat, through any medium, we need to track and understand the behavior of the client and try using pop messages accordingly. Instant or regular messages may irritate the client which can turn out of losing a potential client. 

mkbb
New Contributor

Yes please for timing and would level up if you could do context-based scrolling action!

UmutA
Occasional Contributor

+1.

With the powerful contenders such as Drift etc, Personalization and customization of the chat functionality is a bit lacking on HubSpot. As a start, a delayed trigger and an event-based trigger would be awesome.